Customer Experience Realized with CRM 4.0 for the Travel Industry
Understand the customer's deep psychology and optimize reservation management.
In the travel industry, flexible responses tailored to the needs of each individual customer are essential for reservation management. To enhance customer satisfaction, it is crucial not only to accurately understand the reservation status but also to provide personalized suggestions based on the customer's past behavior and preferences. CRM 4.0 aims to align with customers' emotions and values, fostering long-term relationships. Arcus Japan's CRM 4.0 deepens empathy with customers and contributes to the efficiency of reservation management and the improvement of customer satisfaction by providing a better customer experience. 【Usage Scenarios】 * Accommodation reservation management * Tour and activity reservation management * Airline ticket and transportation reservation management * Responding to customer inquiries * Handling changes and cancellations of reservations 【Benefits of Implementation】 * Increased customer satisfaction * Growth in repeat customers * Streamlining of reservation management operations * Effective utilization of customer data * Increased sales
- 企業：Arcuss Japan Inc.
- 価格：Other
